Kay brings years of sales and service experience in the insurance industry, combining frontline insight with a strong command of systems and operations. She is a systems expert with deep knowledge of coverage types, carrier options, and the tools agents need to work efficiently.
At Darkhorse, Kay plays a key role in onboarding and training agents, ensuring they feel confident navigating the platform from day one. Whether it's policy processing, quoting, or system optimization, she’s the go-to resource for tech-driven execution and real-time support.
Kay’s focus is on simplifying complexity. She empowers agents to move faster, sell smarter, and operate with precision in a digital-first environment.